Advice, hands-on help, or something in between.
Flexible engagements shaped around what you need.
How we work
Whether you need a comprehensive strategy, hands-on support or a crash course in hospitality management, each engagement is built around the unique needs of each business.
The work goes beyond advice. House & Hospitality can step in to assess, build, implement and execute—producing tangible deliverables and working alongside owners and existing teams as an extension of the business.
The goal is not to create dependency. Systems are built, teams are trained and knowledge is transferred so that, wherever possible, the work can ultimately be managed in-house.
In addition to the services provided, we can also help with operating supplies like linens, toiletries and mattresses.
Expertise
Finance
Department Design
Budgets & Forecasting
Expense Management
Workflow Optimization
Guest Services
Service Standards & SOPs
Upselling & Experiences
(ancillary revenue strategies)
Guest Communication & Atomization Strategies
Customer Relationship Management
Amenity Curation
Human Resources
Workforce Planning
Payroll & Benefit Administration
Policy & Procedure Development
Recruiting & Onboarding
Performance Management
Training & Development
Experienced with Applicable Large Employers, Affordable Care Act compliance and Professional Employer Organizations (PEOs)
Marketing & Sales
Branding
Digital Marketing
(Website, SEO/SEM, Paid Ads, Social Media & Email Marketing)
Sales Strategies & Travel Trade
Public Relations
Technology
Property Management Software (PMS) Solutions
Channel & Booking Engine Management
Guest Experience Technology
Workflow Automation & AI Tools
Software Training & SOP Development
Trusted Partners
If a discipline falls outside in-house expertise, there is a good chance House & Hospitality knows someone who does it well. Over two decades in the industry has brought trusted relationships with digital marketing agencies, public relations firms and other specialists who have delivered for the properties supported along the way. When a scope sits outside the work taken on directly, House & Hospitality can often recommend a proven partner and help manage the relationship.
Audit & Roadmap
A comprehensive assessment of the business—from financial performance and operations to systems, guest experience, marketing and positioning. The data and analysis are considered alongside the realities on the ground to uncover pain points, identify opportunities and determine where attention will have the greatest impact.
The result is a clear, prioritized roadmap for what to tackle next. House & Hospitality can then advise, support or take on the work required to put it into action.
- starting at $10,000 USD
SUGGESTED STARTING POINTS
Fractional Labor
Sometimes the strategy is clear—the time, expertise or extra set of hands to make it happen is what's missing. House & Hospitality can take on a defined project, tackle a specific scope of work or provide ongoing support for a function that does not yet warrant a full-time hire.
- starting at $5,000 USD
Advising
Benefit from personalized coaching and vetted tools, templates and resources, to build your hospitality business. Learn, grow and empower yourself to do more in-house.
- starting at $2,000 USD